Frequently Asked Questions (FAQ)

How can I contact Ohiboo?

You can contact us by email at ohiboostore@gmail.com.
Our customer support team will be happy to assist you with any questions regarding orders, products, or general enquiries. We aim to respond within 24–48 business hours.

Do you ship worldwide?

Yes, Ohiboo.com ships internationally to most countries worldwide.
If your location is not supported at checkout, please contact us and we will do our best to assist.

Where do you ship from?

Our products are shipped from international partner warehouses, primarily located in Asia and Europe, depending on the item and destination. This allows us to offer a wider range of products at competitive prices.

Can I change or cancel my order?

We process orders quickly to ensure timely delivery.
If you wish to change or cancel your order, you must contact us within 12 hours of placing your order.

Requests made after this time may not be possible, as the order may already be in processing or shipped. Once received, eligible items can be returned in accordance with our return policy.

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are securely processed, and your payment information is never stored on our servers.

When will my order be processed?

Orders are processed Monday to Friday, excluding public holidays.

  • Processing time: 1–3 business days

  • Orders placed on weekends or holidays will be processed on the next business day

During peak seasons or promotional periods, processing times may be slightly longer.

How long will it take to receive my order?

Delivery times vary depending on your location and the product ordered.
On average, orders arrive within 10–25 business days after shipment.

Please note that international shipping times may be affected by customs clearance or local postal services.

What if I don’t receive my order?

If you have not received your order within 30 days of shipment, please contact us at ohiboostore@gmail.com .
We will investigate the issue and, if applicable, arrange a replacement or a full refund.

Will I be charged customs fees or taxes?

Prices displayed on Ohiboo.com do not include customs duties or import taxes.

Depending on your country, you may be required to pay customs fees or taxes upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer. We are not responsible for delays caused by customs processing.

For more information, we recommend contacting your local customs office.

How do I return an item?

To initiate a return, please contact us at ohiboostore@gmail.com with your order number and reason for return.
Our team will guide you through the return process and provide further instructions.

What if my item is defective, damaged, or incorrect?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
Include:

  • Your order number

  • Clear photos of the item received

We will review your case and work to resolve the issue promptly.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

  • Credit/Debit card refunds typically take 7–10 business days

  • PayPal refunds are usually processed faster, depending on PayPal’s policies

If you have not received your refund after this period, please contact your bank or payment provider, as processing times may vary.